FAQ

Orders ​

          All UK orders are free P & P and sent by Royal Mail.

If you would like your order sent outside the UK please get in touch with your order details  and the address you wish to send to and we will send you a shipping quote.

 

Shipping

I aim to dispatch your order within three days of it being placed, but usually it is dispatched sooner. However during the corona virus pandemic please allow 7 working days for your order to arrive before contacting us.

If you need your order urgently please email us and we will do our very best to get it to you asap.

​Secure Ordering & Payment Options

You can rest assured that when you place an order with Box Room Press your details will be safe and secure. We will not share any of your information with anyone.  

Returns & Refunds

Returns policy; If for any reason you are not 100% happy with your purchase, you can return it for a refund within 14 days of purchase, in the original packaging. Postage and packing costs will not be refunded.

To arrange a return please email us at info@boxroompress.co.uk to let us know, with Returns Request in the subject line. 

If the products were damaged in transit, please take photographs and include these with your email returns request.

If the error is ours and you have received incorrect items, your goods have been damaged in transit or if they are faulty in some way we will, of course refund your postage costs for return, in all other instances, the customer is liable for all return postage costs and understand that they return items at their own risk- on this note, we would recommend obtaining a proof of postage certificate and additional insurance wherever necessary to cover the value of goods being returned, we can not refund products that have been lost or damaged in transit.

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